Provider FAQ’s

How do I become a preferred provider with your network?

Please complete our Provider Application Form, and submit to our International Provider Relations Department via email or fax for processing.  A Provider Relations Coordinator will be in contact with you shortly thereafter to facilitate your request.  Alternatively, you may email us at international.network@sevencorners.com at any time to request more information about joining our network.

How do I contact Seven Corners in case of admission or consultation?

Simply contact Seven Corners Assist, and one of our International Service Coordinators will be happy to verify eligibility information and answer any questions or concerns you may have.

How can I obtain a Guarantee of Payment?

SCHEDULED TREATMENT – Please submit the following information to Seven Corners Assist via email or fax as soon as possible.  Upon receipt, the case will be reviewed and a response will be issued within 24 hours.  Such responses will either contain a Guarantee of Payment letter, or instructions to collect payment from the patient at the time of service.

  • Medical report
  • Estimated cost of treatment
  • In some cases, the patient may also need to complete a Claim Form and/or submit a copy of their passport to confirm eligibility requirements are followed.

EMERGENCY TREATMENT – Please contact Seven Corners Assist to notify of the patient’s admission.  We can issue a preliminary guarantee up to US$5,000 immediately following receipt of your notification, for treatment of acute conditions.  A medical report and estimated cost of treatment should be submitted to Seven Corners Assist as soon as possible, once the patient has been stabilized.

What if the patient’s expenses exceed the amount quoted on the Guarantee of Payment?

Please submit a revised estimate and updated medical report to Seven Corners Assist for review.  If additional charges are authorized, we will revert with an amended guarantee letter within 24 hours.

Will Seven Corners pay 100% of billed charges?

Not necessarily.  Seven Corners will pay for medically necessary expenses in accordance with the benefits as defined throughout the insurance contract in question.  This may vary by patient, as we administer more than 100 different policies and programs.  But rest assured, any applicable patient responsibility, such as deductibles or co-payments, will always be clearly reflected in our Guarantee of Payment letter.

It should be mentioned that personal expenses such as telephone calls, internet, newspapers, companion cots, laundry, extra meals, etc. are never paid for by Seven Corners.  Such expenses will always be patient responsibility.  Therefore, we recommend hospitals to ask the patient to leave a guarantee check or a credit card number upon discharge.

Furthermore, please be advised that Seven Corners cannot be held responsible for payment of expenses that were not authorized with a Guarantee of Payment letter.

How will I receive payment?

Seven Corners can issue payments by wire transfer in your preferred currency, or by cheque in US Dollars.  Please be sure to complete the Direct Payment Form, to ensure we have your current details for preferred method of payment.

Please note:  The currency conversion rate used to calculate the amount of payment will be based upon the date of service.

What does Seven Corners need to ensure prompt settlement of my invoice?

Once the patient has been discharged, we will need the following information, in order to remit payment to your facility:

  • Final invoice (must include patient name, facility contact information, date of service, diagnosis, total billed amount, and any amount collected from the patient.)
  • Final medical report (diagnosis, nature of illness, services performed, etc. Please provide as much detail as possible.)
  • Payment instructions (bank details if wire transfer is preferred; or physical mailing address and payee name for a cheque issued in U.S. Dollars)
  • Copy of Seven Corners Guarantee of Payment letter (if one was issued for the case in question.)

Please submit these documents to Seven Corners Assist via email, fax or post.  Upon receipt, payment for covered expenses will be issued within 30 business days.

How can I obtain claim status or payment confirmation?

If you require assistance with a claim you have submitted to our office, there are certain pieces of information you can supply to ensure we are able to investigate and assist you without any delay.  Please contact Seven Corners Assist with the following details, and we will be happy to help:

  • Member details (name, date of birth, ID#)
  • Invoice details (date of service, billed amount, invoice number)

If you have a large number of claims that you wish to inquire about, it is most appreciated to have these submitted in an Excel spreadsheet for our review.  A representative will respond with updates to your spreadsheet and our comments for each account to ease reconciliations within your facility.